Cancellation & Refunds
Cancel anytime. 14-day full refund guarantee.
We want you to trade with confidence. If QuantX isn't the right fit, cancel in a few clicks — and request a full refund within 14 days of your payment, no questions asked.
Full refund within 14 days of payment.
No phone calls, no retention hoops.
Premium stays active until period ends.
How to Cancel
Cancel your subscription in three steps
You can cancel your subscription or trial anytime from your profile settings — no need to call or email.
- 1Go to Profile Settings → Subscription.
- 2Select "Cancel Subscription" under your active plan.
- 3Follow the confirmation steps to complete your cancellation.
What happens after cancellation?
- If you cancel a paid subscription, you keep access until the end of the current billing period.
- After the billing period ends, your account becomes inactive until you resubscribe — there is no free tier.
- Need help with cancellation? Contact our support team and we will assist you promptly.
Changing Your Plan
Upgrades, downgrades & proration
If you change plans mid-cycle, your new plan starts immediately and any unused credit from the current period is prorated toward future charges.
- You can upgrade or downgrade between Premium and Advanced at any time from the pricing page.
- When you change plans, any unused credit from your current billing period is calculated and stored on your account, then applied to future charges until used up.
- This proration avoids unnecessary refund and payment processing fees for both sides.
- If you prefer a direct refund of remaining credit instead of applying it to future charges, contact us within 10 days of the plan change.
Refund Policy
14-day full refund guarantee
We issue a full refund for any subscription requested within 14 days of the original payment. A refund can be issued only for the last payment made, and only if requested within that 14-day window.
Canceling alone does not trigger an automatic refund. Your subscription stays active until expiration, then switches to the free version. To get money back, request a refund within 14 days.
How to request a refund
- >Request your refund within 14 days of the original payment by contacting support.
- >Provide your registered email address and the transaction details.
- >Our team will verify the request and process the refund.
Refund processing
- Refunds are typically processed within a few business days.
- The exact time it appears on your statement depends on your bank.
- In some cases, refunds may be subject to deductions for non-recoverable payment processing fees.
- If a chargeback dispute was filed before the refund request, the associated dispute fees may be deducted from the refund amount.
Charges You Don't Recognize
Paying for multiple accounts?
If you think you've been charged incorrectly or didn't use Premium, here's what to check before reaching out.
- If you subscribed and did not cancel before the renewal date, your subscription automatically renews as a paid plan.
- You may have subscribed using another email, Google ID, or Apple ID — check your inboxes for billing receipts.
- If you notice two identical charges on the same date, contact support and we will investigate and assist with any adjustments.
FAQ
Frequently asked questions
I want to pause my subscription instead of canceling.
We do not currently support pausing subscriptions. You can cancel anytime and resubscribe later when you are ready.
I don't remember subscribing or didn't use the service.
Check for accounts linked to alternative sign-in options (Google / Apple ID), review your email for billing receipts, and contact support if you need help locating your subscription.
How do I avoid unwanted charges?
Track your billing date and set a reminder to cancel if you don't plan to continue. Subscriptions must be canceled before the renewal date to avoid charges.
Still need help? Reach out through our contact page and our team will assist you.